BitMart Opens Feedback Portal for Trapped Users

BitMart has launched its official User Engagement Portal following its decision to move from a complete platform wind-down toward potential business restructuring. The portal provides users with a centralized channel to raise concerns and submit questions about restricted withdrawals, upcoming action plans, and the exchange’s future direction. Submissions will be collectively reviewed by BitMart, financial adviser Alvarez & Marsal (A&M), and its legal team. Users can select categories such as withdrawal-related enquiries and potential investor proposals when submitting their concerns. However, the portal is designed for feedback collection rather than direct withdrawal processing. Submitting a ticket will not automatically change a user’s account or asset status. BitMart recommends that users submit enquiries using the email address registered to their accounts to help advisers verify their records. Announcement on the Launch of the BitMart User Engagement Portal Dear BitMart Users, Further to our announcement of September 9, 2026 regarding the appointment of Alvarez & Marsal (“A&M”) as BitMart’s financial adviser, we confirm that the dedicated user feedback portal is now… — BitMart (@BitMartExchange) September 16, 2026 BitMart users question portal’s purpose as withdrawal frustrations continue BitMart’s User Engagement Portal launch has drawn frustrated reactions from users, many of whom are questioning whether the new feedback channel will address their withdrawal concerns. “A question on behalf of many people; when will you allow the withdrawals to go through? Thank you,” one user commented under the discussion. Others criticised BitMart’s clarification that the portal is not intended to process individual withdrawals. Responding to the exchange’s explanation, Digital__Mario wrote: “what other issues people might have besides WITHDRAWALS?” The comment reflects concerns among users who see access to their funds as the platform’s most pressing issue. “The portal is a channel for collecting user concerns and feedback. It is not a channel for individually processing withdrawals, and submitting a ticket does not in itself change the status of any account or asset.” ,what other issues people might have besides WITHDRAWALS ? — Digital__Mario (@Digital__Mario) September 16, 2026 Another user expressed frustration over what they described as prolonged delays, writing: “You guys are a joke, the only problem everyone has with BitMartExchange is withdrawals… simply let people remove their money and every problem gets solved, stop dragging and wasting our time here.” Meanwhile, dieuregnem1 reported that an ASTER withdrawal had remained at “Created” since July 27, without a transaction ID, despite more than 20 emails and multiple support tickets. Does BitMart’s new process give users enough information about their cases and move them close to resolution? BitMart’s User Engagement Portal gives affected users a way to submit concerns, but it does not establish how individual withdrawal cases will be tracked or resolved.